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NOTE: We are currently providing this service to our direct customer-base. We encourage you to work
through your direct supplier on any support issues you may have.
Any questions about the current policy may be sent to support@mellanox.com.

Mellanox Silicon Design-in Customer is an OEM or development partner that is using Mellanox technology in the
development of a product. In many cases this is a customer that is using Mellanox silicon devices in a custom design.

Mellanox Ezchip design-in customer is an Ezchip customer that is using Mellanox/EZchip technology
silicon devices or software development tools

Mellanox System Customer is buying Mellanox end-user products, such as switches, gateways, or HCA cards and is
deploying them in a networking environment. This customer should be able to reference the serial number from one of the
Mellanox products that it has procured and is using.

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